Console, a startup founded by Andrei Serban, aims to automate basic IT help desk tasks with AI to free up time for IT teams to focus on more strategic projects.
Console differentiates itself from competitors by offering easy integration with Slack, enabling quick deployment without the need for complex installation processes.
The AI assistant developed by Console can handle over 50% of tasks independently and involves IT professionals for more complex issues, enhancing efficiency and productivity.
Thrive Capital has invested $6.2 million in Console, recognizing the potential of its AI technology to revolutionize IT assistance and eventually expand into supporting functions like HR and finance.