<ul><li>The Central Consumer Protection Authority (CCPA) has directed Ola to implement consumer-friendly changes.</li><li>CCPA observed that Ola's refund policy violates consumer rights by only offering coupon codes instead of bank account refunds.</li><li>CCPA also mandated Ola to provide receipts for all auto rides booked through its platform.</li><li>Ola has implemented several changes including displaying contact details of grievance and nodal officers, clearly mentioning cancellation policies, and adding more options for ride cancellation reasons.</li></ul>

Consumer watchdog CCPA orders Ola to offer refund choices, provide auto ride receipts

Discover more