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COVID-19, five years later: Why HR is ‘still recovering’
- HR 2020 was an initiative that predicted trends in HR, including the integration of technology and HR's influence on business decisions.
- The COVID-19 pandemic had a significant unforeseen impact on HR, leading to a global shutdown and a need for rapid response.
- HR professionals are now understanding the lasting impact of the pandemic and reflecting on lessons learned.
- A focus on employee health and safety became a top priority for HR during the pandemic, emphasizing empathy and support.
- Companies like American Express avoided layoffs and focused on doing the 'right thing' for employees during the pandemic.
- HR had to make quick decisions with limited information, leading to a greater focus on agility and empathy in leadership.
- Investments in employee mental health and well-being increased, with a focus on providing support and resources.
- HR teams innovated in supporting employees during the pandemic, with initiatives like mental health programs and flexible work arrangements.
- Remote work norms shifted the employee-employer relationship, with HR playing a key role in maintaining trust and flexibility.
- HR's profile as a strategic contributor grew during and after the pandemic, emphasizing the function's importance in supporting employee well-being.
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