Candy Crush Saga, launched in 2012, has become a global phenomenon in the casual gaming industry, with over 3 billion installations and generating significant annual revenue.
Challenges faced by Candy Crush include early-level churn and retention plateau, leading to initiatives in personalized onboarding, social features, and contextual monetization strategies to address player engagement and revenue growth.
Three key experiments were conducted by Candy Crush, including Candy Coach Onboarding, Candy Squad social feature, and Boost Vault + Personalization to optimize player experience and engagement, with variant C showing the highest uplift in key metrics.
King, the studio behind Candy Crush, implemented AI-powered level difficulty adjustment, Boost Vault mechanics, Candy Squad community engagement, and improved character-led onboarding based on successful experiments, showcasing the game's evolution through data-driven innovation and player-centric design.