Credit unions (CUs) are outpacing digital banks in the battle for small and medium-sized business (SMB) share of wallet.
CUs demonstrate strong top-of-wallet conversion rates, with key strengths in converting SMBs in specific segments like small towns, rural areas, and micro-SMBs.
Newer businesses operating for fewer than five years show the highest top-of-wallet conversion rate with CUs at 60%.
To maintain and attract top-of-wallet status, CUs should focus on refining rewards programs and enhancing spending control and tracking features in their SMB card offerings.