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CSAT Unveiled: A Tech Entrepreneur’s Secret Weapon for Success
- CSAT is a metric that measures customer satisfaction with a specific interaction, product, or service.
- CSAT provides rapid feedback for agile development and helps guide user-centric product evolution.
- In subscription-based models, CSAT plays a crucial role in customer retention.
- CSAT provides valuable data for investor relations and helps align and motivate internal teams.
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