Wonderful Ltd., a customer support automation startup, has raised $34 million in funding from a seed round led by Index Ventures and involving Bessemer Venture Partners and Vine Ventures.
The company focuses on providing AI-powered customer support solutions for non-English markets, allowing enterprises to create custom AI agents for handling support requests through various channels like call centers, chatbots, and email.
Wonderful's platform utilizes large language models to process customer inquiries, with plans to incorporate language-specific data points and support for more languages in the future.
The company intends to use the funding to enhance its platform, add support for additional languages, and differentiate itself from competitors like CrescendoAI Inc. and Palona AI Inc.