<ul><li>Deepinder Goyal-led Zomato has reportedly fired 600 customer support associates just a year after hiring them.</li><li>The company is shifting towards automation, using AI to handle customer service operations, in order to reduce costs and increase efficiency.</li><li>The employees were allegedly dismissed without prior notice and given one month’s salary as severance, citing performance-related issues as reasons for termination.</li><li>Former employees have expressed frustration over the abrupt terminations, claiming there was no warning or opportunity to improve.</li></ul>

Deepinder Goyal-led Zomato fires 600 employees; some say company gave no warning

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