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Image Credit: Siliconangle

Dialpad expands workforce management capabilities with Surfboard acquisition

  • Dialpad has acquired Surfboard Technology, a cloud-native workforce management platform startup.
  • Surfboard offers workforce management software that improves team productivity and streamlines operations.
  • Features include forecasting tools, customizable shift planner, centralization of scheduling information, and automated task scheduling.
  • The acquisition strengthens Dialpad's contact center offerings and enhances scheduling, forecasting, and performance analytics.

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