<ul><li>Zomato has laid off around 500 employees as a result of its in-house customer-support platform, Nugget, which is powered by AI.</li><li>Nugget is capable of handling 15 million customer interactions per month and can solve up to 80% of customer queries, reducing the need for human intervention.</li><li>The impacted employees were reportedly forced to resign, leaving them surprised and without any prior indication of the layoff.</li><li>Employees were informed of the layoff through Slack and were given two months' salary as severance, without any mention of notice period.</li></ul>

Did Zomato’s ZAAP force 500 employees to resign? Is Nugget taking over?

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