<ul data-eligibleForWebStory="false"><li>Divar, an Iranian platform, has enhanced its Intelligent Support capabilities by allowing users to chat naturally and describe issues in detail, in addition to using quick-select buttons.</li><li>Users can now receive answers instantly by typing out their questions, improving user experience and efficiency.</li><li>The upgraded Intelligent Support not only provides full explanations but also suggests related topics for further details, with a significant positive feedback increase observed.</li><li>The feature is currently live for 15% of users and is a result of collaborative work across engineering, product, AI research, and customer-care teams to enhance service quality on Divar.</li></ul>

Divar’s Intelligent Support: Expanding Capabilities With AI to Enhance User Satisfaction

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