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Don’t just add AI on top: Rethinking mobile email UX for all workflows
- The article discusses the challenges of adding AI features on top of existing mobile email user interfaces.
- It explores a new UI concept called Content-Driven Local Response (CDLR) inspired by microtasking to improve email reply experiences on smartphones.
- The common practice of adding AI as popups on top of emails is criticized for hiding the context and creating cognitive burden for users.
- CDLR addresses these issues by allowing users to insert responses directly within the email while reading.
- Users can then refine these responses into a full reply manually or let AI generate a coherent message.
- In a user study with 126 participants, the CDLR design showed benefits in providing intermediate control between manual responses and fully AI-generated ones.
- Participants appreciated the flexibility and added control over the final message that the CDLR design offered.
- The design principle of microtasking emphasizes keeping relevant context visible to users, allowing for informed decisions.
- The article advocates for designing UIs that empower users to decide when and how to involve AI in their workflows.
- By recognizing user micro-decisions and enabling explicit interactions, flexible UIs can enhance user experiences with AI integration.
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