<ul><li>Organizations can benefit from cross-silo collaborations between different customer researchers.</li><li>Shared knowledge management can begin with smaller steps and progress towards specific impacts on product planning.</li><li>Creating a messaging space, building a shared intranet destination, and starting a regular meeting series can facilitate collaboration.</li><li>Researchers should document their standards and successes and encourage others to find valuable ways to collaborate.</li></ul>

Early steps toward cross-silo collaborations between different customer researchers

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