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ElevenLabs Powers Voice for Cisco’s Webex AI Agent, Transforming Customer Support
- ElevenLabs partners with Cisco to provide voice technology for the Webex AI Agent, enhancing customer support in enterprises.
- The collaboration focuses on integrating ElevenLabs’ expressive voice technology with Cisco’s Webex AI Agent to create a more engaging customer experience.
- Mati Staniszewski, CEO of ElevenLabs, emphasizes the importance of natural and expressive voices in AI agents to keep customers engaged.
- The Webex AI Agent uses advanced AI to understand customer needs, remember history, and adapt to preferences.
- Integration of ElevenLabs' voice technology allows the AI agent to respond to emotional cues and adapt its tone accordingly.
- Jay Patel from Cisco highlights the role of voice in humanizing interactions, bringing nuance and clarity with ElevenLabs' text-to-speech technology.
- Cisco's research identifies frustrations like repetitive explanations, inadequate chatbots, and long hold times.
- The collaboration aims to improve customer service by providing a more natural and dynamic AI experience.
- ElevenLabs’ technology, combined with Cisco’s systems, enables seamless integration with critical backend platforms.
- Cisco's focus is on delivering natural, responsive, and scalable AI-powered customer experiences.
- The partnership between ElevenLabs and Cisco aims to transform customer support using voice technology.
- The collaboration addresses frustrations like repetitive explanations, inadequate chatbots, and long hold times in customer service.
- Cisco's Webex AI Agent aims to provide human-like interactions through advanced AI.
- ElevenLabs' voice technology enhances the AI agent's ability to adapt its tone based on emotional cues.
- The integration of ElevenLabs' technology with Cisco's systems allows seamless interaction with backend platforms like CRM and ERP.
- Cisco and ElevenLabs focus on creating engaging and meaningful customer interactions through voice technology.
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