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Emotional intelligence in IT management: Impact, challenges, and cultural differences
- Emotional intelligence (EI) has become one of the most sought-after soft skills in the IT industry, especially at the management level.
- Managers lacking emotional intelligence can struggle to build effective relationships, which negatively impacts team dynamics, productivity, and overall project success.
- Emotional intelligence allows leaders to better distribute tasks, resolve conflicts, and keep teams motivated.
- Emotional intelligence helps managers create, produce, and lead products that serve real human needs, rather than acting solely from a business perspective.
- Managers with high emotional intelligence influence several critical aspects of team performance, such as overcoming project bottlenecks, keeping a high level of motivation and retention, and maintaining improved communication.
- Developing emotional intelligence doesn’t happen overnight, but there are several practical steps managers can take to foster this skill.
- Emotional intelligence plays a critical role in various product-focused zones of IT management.
- When hiring senior managers, EI should be a top consideration.
- In interviews, assess emotional intelligence by presenting candidates with technical scenarios that require human engagement.
- Emotional intelligence is the backbone of IT leadership.
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