<ul><li>Employers should swiftly investigate employee concerns to ensure a safe workplace and legal compliance.</li><li>In some states, employers are legally obligated to investigate complaints of harassment, discrimination, and retaliation.</li><li>Factors to consider when deciding whether to use an internal or external investigator include the seriousness of the allegations and the risk of media scrutiny.</li><li>Investigations should begin with analyzing the complaint and interviewing the complainant, followed by interviewing witnesses and drafting a final report.</li></ul>

Employee complaints are inevitable. It’s up to HR to ensure proper investigation.

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