<ul><li>Employees are growing more detached from their work, which can threaten customer satisfaction.</li><li>Employee pride in products or services has fallen from 36% in 2020 to 28% in a recent Gallup survey.</li><li>Customer satisfaction has grown since the pandemic, but employee detachment acts as a ceiling for further growth.</li><li>Developing a culture of customer centricity can combat employee detachment and improve satisfaction.</li></ul>

Employee detachment grows, threatening customer satisfaction

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