<ul><li>Digital transformation in insurance empowers agents to deliver personalized, efficient, and human-centered experiences at scale.</li><li>Key themes of digital solutions transforming agent effectiveness include personalization at scale, intelligent automation, digitization for AI, and agentic frameworks.</li><li>Examples include leveraging data for personalized experiences, automating tasks to free agents for higher-value interactions, digitizing documents for AI-driven decisions, and using AI to support agents in underwriting and risk assessment.</li><li>Successful carriers blend technology with human empathy to engage, advise, and add value, with a focus on data readiness, automation quick wins, personalization platforms, and agentic frameworks.</li></ul>

Empowering the Modern Insurance Agent: Digital Strategies That Deliver Business Impact

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