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Enabling Real-Time Business Monitoring with Klaxon
- At Swiggy, real-time insights and proactive problem-solving are enabled by Klaxon, an in-house business monitoring and alerting system with over 300+ live alerts.
- Klaxon plays a crucial role at Swiggy, sending out more than 1.5 million alerts daily to keep teams informed of important metrics and potential issues in real-time.
- The Klaxon alerting platform is designed to monitor real-time events, customer orders, operational changes, and vendor partner serviceability at Swiggy.
- Key technologies used in Klaxon include Apache Kafka, Apache Flink, Databricks, Snowflake, Hive, AWS SES, Slack SDK, and SMS APIs.
- Klaxon features multi-channel alert delivery, flexible alert types, end-to-end testing capabilities, improved visibility, performance tracking, and engagement insights.
- Technical improvements in Klaxon include simplified operations, enhanced UI efficiency, and lowered on-call dependencies, leading to cost optimization.
- Klaxon's usage and impact have been widespread at Swiggy, improving on-ground execution for Delivery Executives, enhancing speed and reliability for Operations Teams, and enabling proactive responses for Customer Support.
- Moving forward, Klaxon aims to enhance usability, performance, and value by simplifying backend architecture, introducing lightweight mechanisms to measure alert impact, and optimizing alert relevance.
- The article highlights how Klaxon's intelligent alerting system at Swiggy is creating tangible impact across teams, roles, and customer touchpoints, leading to smarter decisions and operational improvements.
- Acknowledgements are given to the Klaxon team and key supporters for their contributions to making Klaxon a reality for real-time business monitoring at Swiggy.
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