<ul><li>Toil, the hidden productivity killer in engineering teams, is a pressing issue that hampers innovation and leads to attrition.</li><li>Toil is not just repetitive tickets; it is a burden that keeps engineers in maintenance mode rather than working on meaningful solutions.</li><li>Addressing toil involves minimizing its impact and ensuring it does not consume a significant portion of an engineer's time.</li><li>The key steps to reduce toil include identifying it early, aggressively automating tasks, dedicating time to fix toil-related issues, and preventing new toil through system design.</li></ul>

Engineering in Quicksand

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