SaaS major Freshworks has laid off around 13% of its global headcount, impacting 660 employees out of its 5,000 strong workforce.The decision reflects the company's focus on key growth areas, including AI, Employee Experience (EX), and Customer Experience (CX) offerings.The impacted employees will receive notifications based on regional laws and practices, with discussions scheduled on different timelines.Freshworks reported a 22% growth in revenue for the third quarter, reaching $186.6 million, and reduced its losses by 3.55%.