<ul><li>SaaS giant Freshworks Inc. has appointed Srinivasan Raghavan as its new Chief Product Officer (CPO), bringing over 20 years of leadership experience in enterprise SaaS.</li><li>Raghavan will spearhead the company’s product vision and strategy to enhance its AI-powered customer experience (CX) and employee experience (EX) solutions. He will report directly to Dennis Woodside, CEO and President of Freshworks.</li><li>Previously, Raghavan served as CPO at RingCentral, where he expanded the company’s portfolio with new cloud-based solutions for contact centers, marketing, and sales intelligence.</li><li>Freshworks has been going all in on AI agents. It recently unveiled its new generation of AI agent Freddy AI, an easy-to-deploy autonomous service agent for enhancing both customer and employee experiences.</li></ul>

Freshworks Names Srinivasan Raghavan as Chief Product Officer

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