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Freshworks rolls out Freddy AI Agent to elevate customer and employee experience
- Freshworks has introduced Freddy AI Agent to enhance customer and employee experience.
- The AI agents have resolved an average of 40% of customer support requests and 45% of IT service inquiries.
- Freddy AI Agent can be deployed within minutes without coding or model training.
- The autonomous agent provides human-like, multi-channel support with privacy controls.
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