Frictionless finance sounds like progress — until you realise brakes exist for a reason.
Regulators actively push for frictionless finance, yet they also impose cooling-off periods for high-risk transactions.
Friction is poorly understood in the finance industry and has been cast as the villain in an industry obsessed with speed and convenience.
Fintech leaders and BFSI regulators are infatuated with the idea of a frictionless world, where transactions glide seamlessly and consumers never have to stop and think.