A naukri.com initiative
Eu-Startups
1w
332
From 10 years of bootstrapping to 250 million monthly users: Crisp sets for a fresh new start
- Customer service provider Crisp has launched a modernised version of its omnichannel inbox capabilities, contact management and knowledge management, as well as artificial intelligence-powered features and a new widget. The AI-powered site search widget synthesises articles-requested information, powered by personalised data algorithms and people's intuition, making it easier and more efficient for customers to search. The site search offers customers high-quality responses, preventing support teams from dealing with low-value queries and ensuring customers find key information. Crisp’s new platform merges human expertise with AI-driven technology to offer exceptional customer experiences.
- Additionally, Crisp's new sub-inbox features will improve inquiry ownership, which makes it easier and more operational-efficient for teams to manage customer enquiries from any text-based channel. The feature provides automated assignment rules and enhanced privacy measures, enabling teams to manage conversations across channels more effectively.
- Crisp, a wholly bootstrapped organization with 20 global staff members, offers innovative customer solutions to small and medium-sized businesses (SMBs) worldwide. Over 10 years, Crisp has empowered SMBs with over 600k companies using its tools, with 250 million people engaging with companies every month. Valerian Saliou, Crisp's co-founder and CTO, developed the Sonic search engine, providing the new AI-powered site search service.
- Crisp's new platform is comprised of a UI featuring streamlined elements, providing a calm and efficient workspace for customer service agents. Customers are encouraged to search within the company's internal data to receive high-quality responses, preventing support teams from dealing with low-value queries while ensuring the customer leaves with information. The new widget offers the best of both worlds where customers are encouraged to search within company data to receive reliable responses, preventing support teams from dealing with low-value queries.
- Baptiste Jamin, CEO of Crisp, highlights that the company's latest feature update's primary focus is to reduce the stress of customer service agents by improving the interface's UI.
- Crisp's latest update includes custom dashboards that enable customers to track the performance of the customer service system in use and improve service performance going forward.
Read Full Article
20 Likes
For uninterrupted reading, download the app