A naukri.com initiative
Medium
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From Chaos to Clarity: 5 Elements Service Leaders Must Strengthen in a Down Market
- The market has rapidly changed with the impact of generative AI and tightening budgets.
- For B2B consulting and service firms, traditional approaches are no longer effective.
- Leaders need to reassess what is no longer scalable without starting over.
- Issues often start at the top with leaders making all decisions, slowing down processes.
- Leaders must transition from leading for the past business model to leading for the current needs.
- Help clients understand the return on investment and demonstrate value, pricing, and impact.
- Enhance the client experience to emphasize value, clarity, and trust throughout the engagement.
- Differentiate human expertise from AI capabilities to maintain the value of advisory services.
- Consistent delivery builds trust and encourages client retention and business expansion.
- Boost team morale and efficiency by empowering them with ownership and informed decision-making.
- Utilize slowdowns to reallocate resources, streamline operations, and reinforce systems.
- Focus on strategic leadership, client success, delivery, talent, and internal operations for business resilience and efficiency.
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