<ul><li>Fraud work teaches how to anticipate breakdowns and recognize manipulative behavioral patterns.</li><li>UX design isn't just about the happy path but also about building resilient systems that withstand misuse and adversity.</li><li>Designers need to consider adversarial user behavior and integrate safeguards without alienating honest users.</li><li>Creating emotionally intelligent UX involves navigating conflict, adjusting tone, and focusing on integrity for enduring user experiences.</li></ul>

From edge cases to emotional trust: what fraud taught me about UX

Discover more