<ul><li>User interviews and empathy led to the question of turning feelings into functionality for UX designers.</li><li>User stories and journey mapping were used to understand user needs and frustrations in daily routines.</li><li>The focus on accessibility during journey mapping ensured future design decisions reflected inclusivity.</li><li>Clear problem statements and hypothesis statements were outlined to address core user struggles and guide the design process.</li></ul>

From Insight to Action: Mapping the Journey, Defining the Real Problem

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