Traveling in 2020 required flexibility and adaptability, similar to managing a product roadmap in unpredictable times.Seamless experiences, whether in a city or a digital product, should be designed to remove friction in user journeys.Great products and travel destinations need more than just good features - they require a compelling narrative.Slovenia reminded the traveler of the importance of adaptability, frictionless experiences, storytelling, and perseverance in work and life.