GameStop initially faced a PR disaster when customers received stapled Switch 2 consoles, but the retailer has turned the incident into a successful marketing opportunity.
The company quickly addressed the issue by offering affected customers replacements and trade-in options.
GameStop capitalized on the situation by announcing a 20% trade-in bonus promotion for Switch 2 consoles with receipts from other retailers, potentially boosting its visibility in online searches.
GameStop is now auctioning off the infamous stapler used in the incident, along with the first ruined console and related items, with proceeds going to Children's Miracle Network hospitals.