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Generative AI Call Center
- This guide provides step-by-step instructions to create a call center solution.
- The solution integrates Amazon Bedrock as an AI assistant and uses OpenAI's Whisper model for real-time voice-to-text transcription.
- The implementation utilizes Amazon SageMaker to deploy Whisper and Amazon Bedrock to enhance AI-driven responses.
- The guide also provides instructions to set up Amazon Connect flow and additional configurations.
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