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Genpact Moves Beyond Automation to Build Agentic Enterprises
- Genpact is moving beyond automation and intelligent tools to focus on generative AI and building agentic enterprises.
- The concept of the agentic enterprise involves AI becoming the process itself, as opposed to just supporting it.
- Genpact's transformation under the 'Genpact Next Strategy' emphasizes advanced technology, service prioritization, and delivering value to customers.
- The shift from agent-powered to agentic enterprises involves AI driving processes, while humans monitor and augment the AI systems.
- Genpact is moving toward unified, real-time data supported by knowledge graphs and semantic ontologies for agent-driven interactions.
- The company is enhancing knowledge workers with tools like Dataverse and Cora Code GenY, along with introducing AI GigaFactory for large-scale automation.
- Genpact focuses on delivering agentic offerings that provide tangible business value, rather than just measuring automation percentage.
- The company is developing agentic products in finance and risk areas, aiming for scalability through robust capability models and AI agent creation.
- Challenges include data quality, integration, and agent selection, with the necessity of domain expertise and semantic understanding.
- Genpact's focus is on building and scaling agentic AI systems that drive measurable value for clients, with the development of G Solutions marketplace for AI assets.
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