<ul data-eligibleForWebStory="true"><li>Genpact faced online backlash and issued a clarification stating they follow a 9-hour workday, not 10 as speculated.</li><li>Uncertainty and lack of trust prevail internally as employees expected official communication regarding extended working hours.</li><li>Genpact introduced a system to track productivity through 'active hours' with minor incentives, but employees feel the compensation is inadequate for the increased workload.</li><li>Other IT companies like Accenture, Infosys, and HCL are revisiting work schedules to address concerns about mental health and productivity, while Genpact's lack of leadership transparency adds to the discontent.</li></ul>

Genpact work hours row grows amid clarification and criticism

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