Goldman Sachs is facing significant penalties from the Consumer Financial Protection Bureau due to alleged misconduct in its credit card operations.
The enforcement action is tied to an investigation into Goldman’s customer service operations, including how it handled fraud and refunds, with a focus on its Apple credit-card partnership.
The bank is expected to be fined tens of millions of dollars, with total penalties, including customer reimbursements, expected to be north of $50 million.
The investigation has primarily focused on the Apple credit card and has looked into lags and lapses in providing cardholder refunds and addressing fraud issues.