<ul><li>Salesforce and Google have expanded their partnership to enhance AI capabilities in Salesforce's Agentforce.</li><li>The collaboration integrates Google's Gemini AI into Agentforce, enabling agents to process images, audio, and video, and providing real-time insights using Google Search with Vertex AI.</li><li>New features include real-time voice translation, intelligent agent handoffs, and AI-driven insights, improving customer service experiences in AI contact centers.</li><li>The partnership aims to give businesses the flexibility, security, and AI tools to scale and compete with Microsoft.</li></ul>

Google Secures Cloud Deal with Salesforce to Counter Microsoft

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