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Gou Rao, CEO & Co-Founder of NeuBird – Interview Series
- Goutham (Gou) Rao is the CEO and co-founder of NeuBird, creators of Hawkeye, the first generative AI-powered ITOps engineer for instant issue resolution.
- Rao, a serial entrepreneur, has successfully exited companies like Portworx, Ocarina Networks, and Net6, with numerous patents in computer networking and security.
- NeuBird focuses on AI solutions for IT operations to address the shortage of skilled professionals and enhance efficiency in managing technology stacks.
- Hawkeye stands out by dynamically diagnosing issues from diverse data sources, collaborating with engineers, and offering real-time actionable insights.
- It filters through massive data sets to provide clear insights, reducing response times and leveraging LLMs for secure incident analysis.
- Hawkeye integrates with existing IT infrastructure by adapting to workflows, providing automated resolutions, and accelerating incident resolution.
- Human engineers collaborate with Hawkeye to diagnose and resolve issues faster, optimizing IT operations and improving system reliability.
- Real-world examples show a 90% reduction in MTTR, with Hawkeye optimizing capacity and ensuring near 100% uptime for a national grocery retailer.
- The vision for AI agents in enterprise operations includes full autonomy, real-time self-healing infrastructure, and multi-agent workflows for cross-functional collaboration.
- In the next five years, AI-driven automation will shift towards full autonomy, resolving issues before they escalate, with challenges in transparency, human-AI trust, and workforce adaptation.
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