<ul><li>The emergence of advanced AI technologies like OpenAI's GPT-4o and Google's Gemini poses a threat to traditional BPO industry models. Analysts fear that adoption of these technologies could render half of BPO job roles redundant.</li><li>OpenAI's GPT-4o, capable of real-time conversational speech and reasoning across voice, text, and vision, particularly shakes up the sector. Infosys' CTO mentions AI's current augmentation of customer service roles.</li><li>With AI encroaching on routine tasks, BPOs face a significant restructuring. This shift signals a transformative period for the industry, challenging its traditional norms and business models.</li></ul>

GPT-4o, Gemini may soon make certain BPO jobs redundant

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