ArenaNet is compensating Guild Wars 2 players affected by a Steam bug that flagged their paid accounts as free-to-play accounts. They are applying 800 gems (worth around $10) as a gesture of apology.
Blizzard is refunding Overwatch 2 players who purchased the 'Cyber DJ' skin for hero Lucio, which was later announced to be available for free through Twitch drops. They are also including a second all new skin as exclusive drops for Overwatch Spotlight.
ArenaNet's compensation of 800 gems demonstrates their commitment to customer satisfaction.
Blizzard's decision to refund Overwatch 2 players and provide additional exclusive drops shows their willingness to rectify mistakes made in the past.