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How Accor is cultivating homegrown leadership in India
- Accor, a French hospitality giant, transitioned from expatriate to homegrown leadership in India over 15 years.
- The shift was driven by the need for leaders with global perspective and deep cultural understanding.
- Accor invested in talent development through the Accor Academy, focusing on skill gaps and high-performer competencies.
- Employees undergo a structured induction to embody the company's ethos, followed by individually tailored career development plans.
- A tiered framework nurtures mid-level managers into future general managers through functional and leadership training.
- Specialist certifications and skill training are offered, recognizing the importance of technical competence and interpersonal finesse in hospitality.
- Accor's digital-first approach includes on-demand content access and virtual training, complemented by peer learning and workshops.
- 100% of Accor's India operations are now led by Indian leaders, showcasing a shift towards cultivating talent internally.
- Benefits include enhanced guest experiences, financial efficiencies, and organizational resilience during crisis periods.
- Accor's approach emphasizes connecting individual aspirations with organizational purpose, fostering authentic leadership in the hospitality sector.
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