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How agentic AI is driving AI-first business transformation for customers to achieve more
- Agentic AI paired with Copilot and human ambition is driving real AI differentiation for customers, empowering businesses to unlock AI opportunities and realize greater value.
- Microsoft has introduced Microsoft 365 Copilot Chat to provide frontline workers with a free, secure, and enterprise-ready AI chat interface, allowing for autonomous capabilities to work for businesses.
- Customers can build custom agents using Microsoft Copilot Studio, enabling citizen and professional developers to extend capabilities and address unique industry needs.
- Agentic AI is increasing productivity, creating capacity across roles, improving processes, and has shown significant impact in various industries through automation and innovation.
- Companies like Atomicwork, BDO Colombia, Dow, Eneco, The Estée Lauder Companies Inc., Fujitsu, Grupo Bimbo, KPMG, T-Mobile, Virgin Money, and Wells Fargo have leveraged agents to streamline processes, enhance customer experiences, and drive efficiency.
- Benefits observed include reduced operational costs, increased accuracy, improved employee satisfaction, saved time, enhanced decision-making, cost savings, and improved service delivery.
- Agentic AI agents have brought about improvements in service management, finance processes, supply chain efficiency, customer service, marketing, sales automation, compliance, onboarding, retail operations, and customer support.
- The integration of Copilot Studio and Azure AI Foundry has enabled companies to develop intelligent agents, streamline operations, improve customer interactions, and achieve significant business outcomes.
- These success stories highlight how agentic AI, combined with AI-first business transformation, is driving tangible business impact, innovation, and value creation across various sectors.
- Agents are instrumental in automating tasks, reducing manual work, enhancing decision-making, boosting productivity, improving customer satisfaction, and supporting employees in various operational aspects.
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