American Express processes trillions of dollars in transactions annually, requiring low-latency responses.In 2018, AMEX revamped its payment system to modernize and ensure scalability.The move aimed for cloud readiness, flexibility, security, and low-latency processing.Their new system supports larger transaction volumes and faster transaction approvals.The Global Transaction Router (GTR) interacts with acquirers, processors, and issuers in the payment network.Challenges included managing long-lived TCP sessions, ISO 8583 messages, traffic spikes, and ensuring low latency.Design decisions like language choice (Go), gRPC, and asynchronous logging were crucial for optimization.Operational best practices include continuous performance testing, chaos testing, and iterative development.AMEX's strategic technical decisions have helped create a high-scalable, low-latency payment system.Optimization strategies like profiling, reader-writer mutexes, and direct socket writes enhance transaction processing speed.