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How Automation is Changing the Way Small Businesses Work Around the World
- AI is quietly changing the way small businesses operate globally, with around 60% adopting or planning to adopt AI within two years.
- AI automation provides predictability and repeatable benefits, leading to cost reduction, smoother operations, and enhanced customer experiences.
- Small firms using AI are experiencing economic growth, with higher sales expectations and revenue compared to non-AI users.
- AI is becoming a necessity for small businesses to stay competitive in a rapidly changing business landscape.
- AI automation, like at Localiza&Co and Ma'aden, is freeing up work hours, enhancing productivity, and improving problem-solving capabilities.
- AI chatbots have helped reduce customer support calls by 40% and increased customer satisfaction by 25% for small businesses.
- Companies like BeeHero are enhancing agricultural yields with AI, showcasing the broader benefits of automation beyond office environments.
- Contrary to fears, small businesses using AI are more likely to hire additional staff and create new roles by 2025.
- AI automation is bridging the gap for small businesses to compete, innovate, and grow, with potential to level the playing field with larger enterprises.
- The real question for small businesses is not affordability of AI, but the necessity to leverage its benefits for growth and competitiveness.
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