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How AWS Empowers Intercom to Thrive as a Product-First Company
- Intercom, a customer service software provider, has embraced a 'product-first' philosophy that prioritizes creating seamless, user-friendly solutions.
- Intercom values product development over flashy engineering and uses proven tools and methods, with an approach that is technically conservative.
- When Intercom began its journey, the decision to build on AWS was a natural choice.
- The platform’s scalability, breadth of services, and cost-efficiency aligned well with Intercom’s needs. Intercom’s use of AWS spans multiple layers of its infrastructure.
- AWS’s ability to dynamically scale resources ensures Intercom is not paying for unused capacity.
- Intercom’s recent advancements in AI-powered customer support tools are a testament to innovation, and their investment in AI allows them to offer cutting-edge experiences.
- AWS also fosters a collaborative environment for innovation by engaging with Intercom’s product and service teams.
- The relationship between Intercom and AWS is more than a technical alignment; it is a cultural fit.
- Both organizations share a focus on delivering value through reliability and innovation, and the partnership will remain a cornerstone of Intercom’s strategy.
- This focus on partnership is what enables Intercom to redefine delivering exceptional customer service.
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