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How Brands Can Deepen Customer Connections in the Metaverse

  • A new study highlights how brands can enhance consumer connections in the metaverse through interactions with digital doppelgängers, 3D versions of users in virtual spaces.
  • The emotional responses experienced by users' digital doppelgängers in the metaverse can influence their real-world perceptions and engagements with brands.
  • Metaverse interactions play a significant role in consumer-brand engagement and profitability, emphasizing the importance of creating immersive and interactive experiences.
  • Consumers can enjoy, relax, and build their reputation in the metaverse through interactions with brands, such as attending virtual events and earning NFTs.
  • According to the study, brands entering the metaverse should focus on providing engaging experiences, leveraging immersive technologies, and allowing users to express their identities.

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