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How CHROs can assess the impact of emerging technologies

  • CEOs' top strategic business priority for 2025 is fostering growth through emerging technologies, posing a challenge for CHROs in workforce planning.
  • Traditional assessment methods by CHROs focus on direct impacts like productivity changes, while a holistic approach considers indirect impacts like role redesign and culture alignment.
  • Key impact areas for CHROs to assess include role redesign, employee engagement, culture alignment, changes in productivity, and skills gaps.
  • Role redesign involves adapting to new ways of working and creating new roles that align with evolving capability needs.
  • Employee engagement is crucial to address fatigue, anxiety, and trust issues resulting from rapid technology adoption.
  • Culture alignment is essential for technological changes to reflect organizational values such as collaboration and innovation.
  • Changes in productivity should be evaluated qualitatively beyond quantitative measures to capture the cumulative impact on business outcomes.
  • Prioritizing business-critical roles in assessing skills gaps is crucial for CHROs, who face challenges with external and internal indicators.
  • By considering both direct and indirect impacts of emerging technologies, CHROs can develop a comprehensive action plan for a future-ready and growth-oriented workforce.

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