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How Consumers Decide What Card Is Their Top of Wallet Go-To

  • Card issuers can win the top-of-wallet spot by encouraging engagement with card-linked offers.
  • Active engagement with card-linked offers boosts credit card use, especially if the offers are relevant and personalized.
  • Frequent card users redeem rewards more often and actively look for card-linked offers, indicating the importance of tailored benefits.
  • Streamlining benefit discovery and redemption processes can convert passive users into active participants.

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