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How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services
- Conversational agents in the public sector enhance constituent services through hyper-personalization and multimodal conversations.
- Google Cloud's Conversational Agents and tooling can build virtual agents for rich insights and excellent constituent services.
- Customer Engagement Suite (CES) with Google AI enhances constituent services and operational efficiency.
- Conversational Agents (Dialogflow CX) and Agent Assist empower call center operators with real-time support.
- Conversational Insights and Contact Center as a Service offer valuable data trends and seamless interactions.
- Analytics Panel and Looker simplify analytics, providing insights into constituent sentiment and call topics.
- Looker Blocks for Contact Center analytics accelerate the visualization of contact center data for mission effectiveness.
- Implementing Looker Blocks with BigQuery streamlines the analytic pipeline for contact center operations, enhancing performance.
- Sullivan County, New York, successfully implemented a conversational agent and Looker analytics to enhance constituent engagement.
- Looker integrates with BigQuery to offer customizable dashboards for visualizing contact center data and making data-driven decisions.
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