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How customer service AI startup Neuron7 convinced Keith Block to invest

  • AI customer service startup Neuron7 has closed a $44 million series B round led by Keith Block and Smith Point Capital.
  • Neuron7 provides complex service and repair solutions to companies in industries such as ATM field repair, medical devices, and printing/imaging.
  • The company uses open source language models to analyze product repair manuals and support records, offering predictive solutions and step-by-step guidance to technicians.
  • Neuron7 has partnered with major players in the customer service AI space and has seen significant growth, attracting investors like Keith Block.

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