A naukri.com initiative
HRM Asia
4d
5
How DHL went from nosedive to sky high by lifting its people
- DHL faced a crisis during the 2008 financial turbulence, but chose to invest in its people under the leadership of Chris Ong.
- By focusing on creating a culture of pride and purpose, DHL witnessed a significant increase in employee engagement and became the top workplace in Singapore multiple times.
- The company's profits soared, reaching over €4 billion in 2022, showcasing the effectiveness of prioritizing people over panic.
- DHL's success was attributed to investing in frontline leaders and empowering them to drive innovation within the organization.
- The company's approach included promoting trust over technology and encouraging internal initiatives like the citizen developer programme.
- Chris Ong described DHL's mindset as bamboo - flexible, rooted, and resilient, enabling the company to grow globally, particularly in Asia and Europe.
- DHL's small acts of appreciation, such as providing curry puffs as gestures of gratitude, contributed to maintaining a positive and appreciative workplace culture.
- The budget for small acts of appreciation allowed frontline leaders to recognize and reward their teams for excellence, fostering a culture of appreciation and recognition.
- The story of curry puffs symbolized the reciprocal appreciation within DHL, where teams reciprocated gestures of gratitude towards their supervisor.
- Chris Ong's leadership at DHL Express Singapore exemplifies the success of combining business acumen with people-first values to drive engagement, innovation, and empowerment.
- Avi Liran, the author, emphasizes the importance of creating delightful customer and employee experiences, fostering appreciation, and building authentic resilience in organizations.
Read Full Article
Like
For uninterrupted reading, download the app