<ul><li>Payments investigations are crucial for ensuring the legitimacy and compliance of transactions, particularly cross-border payments.</li><li>These investigations not only focus on financial crime prevention but also have a customer service angle to address concerns and build trust.</li><li>Automating payment investigations can save time, effort, and money, as handling investigations can be costly.</li><li>Banks are investing in payments modernization and integrating standards like ISO 20022 to enhance automation and improve customer satisfaction.</li></ul>

How Payments Investigations Can Cement Customers’ Relationships With Banks

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